Customer Service Assistant Manager (Operations) Permanent Job in Singapore

job summary

posted date

Tuesday, 4 July 2017

job reference

90M0310898_1499132356

position type

Permanent

market sector

Insurance

start date

Tuesday, 4 July 2017

working hours

Full-Time

location

Singapore, Singapore

job description

about the company

Our client is a reputable brand in the insurance industry with strong presence in the region. They promote a good learning and development environment for its employees, encouraging opportunities and good progression within. Currently, they are seeking a Customer Service Assistant Manager to join their Operations team. If you are seeking progression from a front-line customer service role, look no further as this will definitely be a great opportunity for you!

about the job

In this position, you will be primarily responsible for:

  • Handling inter-departmental communication and escalated complaint handling from customers
  • Ensuring the best outcome of escalated cases through thorough investigation and mediation
  • Coordinating the accurate dissemination of information internally and externally via written communication, reports and presentations
  • Handling daily operational duties timely and accurately

skills and experience required

To succeed in this position, you will need to possess the following skills and experience:

  • Diploma holder with at least 2 years of Customer service experience in the insurance industry
  • Experience in complaint handling
  • Excellent communication and interpersonal skills, effective stakeholder management skills

how to apply

This is a great opportunity for you to join an Industry leader with good company benefits. Do apply and send your resume in or call SiPei at 6510 1464 for a confidential discussion. We look forward to receiving your applications.

*Only shortlisted candidates will be notified*

[EA: 94C3609/R1546924]

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