About the company
Our client is in the luxury retail space, working with the biggest luxury brands globally. Headquartered in the US, they are expanding their global presence and are setting up their office in Singapore to hire for Account Management team members in Account Coordinator and Customer Account Coordinator roles.
About the job
In this role, you will be reporting to an Account Manager and your responsibilities include:
Client Relationship Management:
- Cultivate and maintain strong relationships with the largest luxury clients in the APAC region.
- Act as the primary point of contact for clients, ensuring their needs are understood and met.
- Regularly engage with clients to assess satisfaction, gather feedback, and identify opportunities for growth.
Regional Account Oversight:
- Manage and oversee accounts, coordinating efforts across the region to ensure a seamless and consistent client experience.
- Collaborate with international teams to implement strategies and initiatives for key luxury clients.
- Implement and optimize operational processes to ensure efficient delivery of luxury products and services.
- Work closely with internal departments, including logistics and supply chain, to streamline processes and resolve any operational issues promptly.
- Collaborate with clients to understand their unique needs and preferences, delivering tailored solutions that exceed expectations.
- Work with internal teams to develop and implement customized offerings for key luxury clients.
Reporting and Analytics:
- Generate regular reports on account performance, providing insights into key metrics and trends.
- Utilize data analytics to identify opportunities for optimization and improvement in the account management process.
Skills and experience required
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in account management within the luxury retail sector, with a focus on the APAC region.
- Exceptional customer management and communication skills.
- Strong operational and project management skills.
- Analytical mindset with the ability to derive insights from data.
- Ability to thrive in a fast-paced, dynamic work environment.
- Fluency in English; proficiency in Mandarin or Korean.
To apply online please use the 'apply' function, alternatively you may contact Marvy Toor at 97303469.
(EA: 94C3609/ R23112316)...