about the companyWith over 100 years of history, My client is an esteemed brand in the luxury retail industry, adored by many. Carrying a wide range of products, from leather goods, to jewelries and accessories, they have grown to be a predominant player in the fashion world. Committed to nurturing and developing different talents, regardless of differences. They are currently seeking a Client Advisor to join their team in Singapore. If you are a Customer Service driven individual, passionate to explore an opportunity within the luxury retail industry, apply now! about the jobAs a Client Advisor (CA), you will anticipate and manage the enquiries from the clients and through appropriate clienteling, meet their needs through relevant product recommendations and upselling. Your clients will engage via an omni channel platform where the CA is expected to deliver exceptional client experience whilst developing a trusted and connected relationship with them. The CA will be expected to be resourceful and develop relevant solutions to clients by utilizing relevant resources to fulfill their queries and purchases. You will be required to build sound knowledge of clients during interactions via the various channels on the platform, to ensure a personalized interaction and ultimately establish a credible rapport and achieve day-to-day operational requirements within the established objectives and standards (and not limited to) actively supporting all new product launches, marketing campaigns and any other initiatives that drive sales, deliver extraordinary service on inbound and outbound calls / emails / social media servicing / chat messages and any other channels that may be established, adopt the required strategy to deliver expected targets are met in terms of sales and client experience; by leveraging on tools and resources to identify and anticipate client needs and resolve client’s enquiries and requests in a prompt and professional manner. about the manager/teamAs a brand ambassador, you are to represent the brand in a professional manner that builds on client experience and work closely with a team of client advisors to fulfill clients needs. This role would require you to work on rotational shifts on a 5 day work week basis. skills and experience requiredThe incumbent should be tertiary-educated with minimum 3 years of experience preferably within an omni-channel call-centre environment; ideally with experience in the luxury segment. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English, so as to build sustainable relationships with your customers. This role is well-suited for individuals who are enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should be self motivated, highly resourceful and solution-oriented and possess strong problem solving skills with an innovative mindset; always looking for new ways to enhance client experience. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 ) Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.