after sales service specialist in Singapore

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job details

job category
supply chain & logistics
job type
S$ 3,800 - S$ 4,500 per month
reference number
jonathan ong, randstad
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job description

about the company

This life sciences and pharmaceutical company is a well established market player within multinationals with significant presence across the globe. The business unit have recently seen a spike in their acquired projects and continue to take the industry by storm. Based in the south west of Singapore, they are now seeking for a well experienced After Sales & Operations Support Specialist

about the job

The incumbent will be responsible for driving the administrative efficiency of the service department and effectively contribute to service growth. 

He or she will also ensure highest customer satisfaction by timely response to customer requests and follow ups, support field engineers and work very close with all customer support involved departments.

This individual will strike always a positive, and cooperative tone and attitude towards customers and colleagues likewise to provide a highly professional and efficient service to our customers, to ensure customer expectations and service level agreement are met/exceeded

Other duties will encompass:

  • Timely and effective handling of customer enquiries and orders - providing pricing and preparation of service quotations

  • Ensure customers service plan contracts are processed timely and accurately.  

  • Coordinate daily activity to track location and movement of service inventory in SEA

  • Provide reports to internal and external customers as required. 

  • Initiating and driving process improvement projects to increase efficiency of the department.  

  • Driving customer education revenue by coordinating internal/external training's 

  • Manage the performance maintenance planning process including ordering parts to complete the job. .  

  • Creation and maintain daily, weekly and monthly statistics

  • Exceed customer service level expectations (external & internal), working to agreed deadlines and a focus to finding solutions.

  • Maintain high employee morale and consistent standards across the service organisation. 

  • Work closely with the service manager to implement strategic growth for service.

about the manager/team
You will work in a fast paced corporate environment reporting in to the Regional Service Manager and work closely with sales, logistics and finance team to support corporate goals. In addition, there will be occasions you will liaise with HR to enforce policies and procedures in a timely and consistent manner

skills and experience required

  • At least 3 years working experience in a customer service fronting environment is essential

  • Experience of working in a service/logistics/pharmaceutical background is desirable. 

  • SAP experience would be a plus

  • Excellent computer skills, MS Word, Excel, Lotus notes database. 

  • Customer focus

  • Collaboration & team work

  • Possess a decisive and self starting mindset, able to look ahead, innovate and continually improve agility and adaptable

  • Comfortable that change is a constant and is able to adapt actions and thinking in order to suit different conditions or situations. 

  • Problem solving and decision making timely and informed decisions in changing circumstances. 

  • Able to express ideas clearly, effectively and with meaning.

  • Strong time management and organisational skills with an ability to prioritise workload and multitask several activities at the same time

To apply online please use the 'apply' function, alternatively you may contact us at 65171622. Do note that only shortlisted candidates will be notified
(EA: 94C3609/ R1551260)


administrative,sales support,service,after sales,process improvement,inventory,contracts,inside sales