about the company:
Our client is is one of the world's leading vendor independent providers of digital services headquartered in Europe.
about the job:
...
- Provide support for customer applications (on-premises and Cloud /SaaS based) directly and via triage to 3rd party support vendors where appropriate
- Provide support for customer reporting solutions created using SQL, Crystal Reports, Excel and Power BI
- Write functional and technical documentation for applications and reporting solutions
- Engage in Database Administration/Maintenance tasks on SQL Server and Azure SQL
- Respond to business user requests for change in application functional capabilities and engage with technical leadership on business demand for feature development
- Participate in Projects involving application or data components as a SME
- Provide high-quality support for the business-critical application(s) or data system
- Develop and maintain an in-depth detailed knowledge of the applications you manage, including data structures, scheduled jobs, reports, and interfaces to other applications.
- Maintain know-how documentation of all the support tasks with resolution
- Develop programmes and processes for internally developed IT systems to deliver efficient business processes
skills and experience required:
- Experience in supporting and developing solutions for the Office 365 Platform including SharePoint Online, Power Automate (Flow), Power Apps, Forms Bookings etc. Operational support experience of SQL servers and knowledge of SQL Query Language
- Experience supporting SaaS applications and web-based services (websites, web applications)
- Demonstrate a good understanding of data / information architecture
- Application Knowledge of the following systems would be beneficial (, Freshworks products (Freshdesk, Freshchat, Freshmarketer), Ungerboeck, Online Bookings System, POS) ,
- Experience with PowerShell or other scripting languages ( vbscript / python)
- Demonstrate an understanding of the concepts and principles of application security, data security and risk management
- Experience in automation development,
- Troubleshooting skills in windows services etc.
- Good understanding of software development life cycle, project management principles, risk management skills and strong documentation and problem-solving skills.
- Any experience with Power BI, Python, SharePoint would have highly advantageous
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)