assistant manager, customer care in Singapore

posted
contact
rachel ren, randstad
job type
permanent
salary
S$ 50,000 - S$ 60,000 per year

job details

posted
location
singapore
specialism
life science
job type
permanent
working hours
Full-Time
salary
S$ 50,000 - S$ 60,000 per year
experience
3 years
reference number
91M0153143_1613383912
contact
rachel ren, randstad
add to saved jobs print

job description

about the company

A well-established Biotechnology MNC, specialising in cutting-edge genomics and sequencing technologies. With extensive global presence and strong brand recognition, this company has exceptional growing strategies. It has a dynamic and innovative culture, and offers immense career opportunities for its employees. If you are ambitious and embrace challenges, this will be the best platform to unleash your potential.



about the job

You will report to the Head of Customer Care and lead a team of customer care specialists to deliver exceptional customer experience for assigned customers across the APAC region. You will:

  • Directly supervise, train, and manage a customer care team to deliver a smooth end-to-end customer experience, including coordination of project intake, order processing, logistics, user trainings, complaint solutioning, and technical support
  • Develop and optimise employee development and performance management programmes for the team
  • Resolve customer cases escalated from customer care specialists
  • Continuously optimise service standard and workflow to enhance operational efficiency and customer experience



skills and experience required

  • Bachelor’s degree in Biotechnology, Biomedical Science, or a related field
  • 3 years+ of experience in customer care or a similar customer-facing position within life science industry
  • Prior experience in people management will be an added advantage

To apply online please use the 'apply' function.
(EA: 94C3609/ R1767439)

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree