business applications lead (crm / knowledge management) in Singapore

josh lim, randstad
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information technology
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josh lim, randstad
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job description

*Opportunity to grow with a government-funded startup

*Exciting projects

*Key stakeholders engagement

about the company
My client is a leading Government-funded start-up. They are hiring a permanent role of Business Applications Lead (CRM / Knowledge Management) as an integral part of their expansion plans.

about the job

Reporting to the CIO, your responsibilities include:

  • Providing oversight and management of the business applications such as CRM and Knowledge Management Platform.
  • Assessing user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available applications
  • Acting as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
  • Managing the change management of release process for business applications which includes effective department wide and end user communication
  • Managing service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
  • Developing relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups
  • Working closely with management personnel and D&T committee in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
  • Assisting with the preparation of budget for IT systems and services related interfaces and applications
  • Keeping abreast of new developments and forecasts future trends in the area of business application integration for the organisation

skills and experience required
As a successful applicant, you will need:

  • At least 5 years years of experience in business applications/IT operations,
  • At least 3 years of experience in CRM / Knowledge Management Platform or any other satellite systems
  • Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc would be beneficial
  • Knowledge and understanding of goals and the interdependencies of functional departments and the ability to lead complex IT projects in addressing overall business needs
  • Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit
  • Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.
  • Knowledge of project management process and systems, ITIL/ITSM

This is an excellent opportunity to be engaged in exciting projects and grow with a expanding and well-funded government startup.

To apply online please use the 'apply' function, alternatively you may contact Josh LIM at 6510 3660 or (EA: 94C3609 / R1766249)


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma