about the company
Our client is an established BPO Service Provider with a strong presence in APAC and a growing global footprint. With offices set up across the region, they are committed to delivering high-quality back-office solutions to clients. As part of their expansion, they are seeking a Client Account Manager to join the team.
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about the job
In this role as an Account Manager, you will be responsible for managing and enhancing relationships with current clients, deeply understanding their individual needs and business objectives. Your key focus will be on identifying opportunities for cross-selling and upselling BPO services to align with and advance clients' goals. Working in close collaboration with both the sales and operations teams, you will craft customized service proposals to address each client's specific requirements. Your ultimate aim is to guarantee that our clients consistently receive exceptional service, surpassing their expectations, and fostering enduring, mutually beneficial partnerships.
skills and experience required
You should ideally be an experienced sales/account management professional, with a solid amount of farming experience. Due to the nature of the business, you should come with prior experience in the BPO industry. You have a proven track record of successful account management and client retention. You also have strong interpersonal and communication skills to build and maintain client relationships, and excellent negotiation and problem-solving abilities.
In return, this role offers you:
- Global team - an unparalleled opportunity to work in an exciting environment with like-minded and driven individuals around the world
- Competitive compensation - benchmarked and evaluated annually
- Travel opportunities - travelling is required to support company’s expansion plans
To apply online please use the 'apply' function, alternatively you may contact Alexis Hui at 6510 3663 (EA: 94C3609 / R221076075).
