client service advisor, investment bank.

• You will be responsible for delivering technical phone support, email resolution for the bank’s e-banking portal.
• Prompt and accurate escalation of client’s unresolved/ complex enquiries and to follow through in an end-to-end manner.
• Incident Management, Problem Management and Service Level Management in a timely manner.
• Identify, resolve and discover root causes through research and analysis to provide solutions to basic service requests in a timely manner with error-free quality.
• Maintain updated working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices.

skills and experience required

• Possess at least 3 years of experience in a client servicing and/or technical servicing role
• Excellent communications and interpersonal skills
• Independent and motivated to excel
• Possess strong analytical and troubleshooting knowledge of current Windows operating systems, Internet browsers, web-based banking products, and computer/mobile hardware and software environments.
• Up to date with existing and forthcoming technological advancement in the Computer Science and Corporate Banking environment.

To apply online please use the 'apply' function, alternatively you may contact Krystal Kwah at 65171620 (EA: 94C3609/ R22104933)

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.