client service manager in Singapore

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job details

posted
location
singapore
specialism
banking & financial services
job type
permanent
reference number
90M0351338_1529393601
contact
ignatius d'cruz, randstad
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job description

The primary responsibility of the role is to ensure that the client experience is elevated through your efforts, the team and also through the effective oversight of processing hubs.

about the company
Our client is an established global Fund Services provider with a presence in all major cities around the world.

about the job

  • You will be acting as an escalation point of contact for clients / fund managers who use our Middle office services.
  • Logging and monitoring of Client operational queries in terms of status, prioritizing for resolution and communicate appropriately to relevant stakeholders, ensuring expectations are managed well at all times.
  • Review root causes of operational queries, propose and drive implementation of strategic solution.
  • Provide support on queries related to middle office service, operating models and market specific knowledge.
  • Support any new fund implementation and transitions process related to Middle Office clients.
  • Review any change requests that impacts middle office functions, services and processes. Provide input on the proposed solution, UAT test cases and testing support.
  • Serve as a liaison between Change Request team and the various middle office teams.
  • Perform the oversight duties specific of middle office functions. Manage regular service review calls with respective processing hubs to drive service excellence and efficiency.


skills and experience required

  • You will be highly motivated, a self-starter with the ability to work in dynamic environment
  • Highly structured and methodical in execution
  • Clear articulate and concise verbal and written communications
  • Ability to multi-task and prioritize workloads, strong time management skills
  • Comfortable dealing with senior individuals and management across functions
  • Strong knowledge of financial industry with good experience across asset classes
  • Proven track record in client facing roles
  • Take ownership where multiple teams are involved and act as a coordinator across functional teams to ensure smooth and efficient issue resolution.


To apply online please use the 'apply' function, alternatively you may contact Ignatius D'Cruz at 65106516.
(EA: 94C3609/R1762883 )




skills

Client Services Manager

qualification

Client Services Manager

responsibilities

You will be working closely with internal teams as well as external vendors to ensure client operational queries and implementations are resolved effectively and efficiently.

educational requirements

Bachelor Degree