client services analyst, cross broder controls (cib) in Singapore

lynda tan, randstad
job type
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job details

banking & financial services
job type
working hours
2 years
reference number
lynda tan, randstad
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job description

about the company

Established for over 90 years, the Client is a global Investment Bank offering full suite of global financial services and capabilities around the world. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.

about the team

You will be part of the Corporate Investment Banking (CIB) Cross Border Controls, Front Office Program and Control Solutions Business Unit. The team is responsible for developing formal and consistent Cross Border processes and controls. These processes need to ensure that activities are consistent with global requirements and minimum corporate standards, and in compliance with local law, rules and regulations.

about the job

  • Responsible for responding to CIB Front office personnel’s queries in relation to all Cross Border Travel enquiries
  • Point of contact for the Cross Border team providing help and guidance to employees who are experiencing issues with navigating through the systemic and procedural controls
  • Ensure all queries are responded to within the agreed Service Level Agreement
  • Provide Level 1 support to the Business areas on all Cross Border related enquiries
  • Perform MIS Reporting
  • Participate in projects including User Acceptance Testing and post-implementation verification

skills and experience required

  • Demonstrated experience in Control Oversight, Client Services, and/or Operational Risk Management
  • Excellent communications and interpersonal skills
  • Meticulous and possess good problem-solving skills
  • Knowledge of CIB products is an added advantage

If you would like to find out more about this role, please click apply below. Alternatively please contact Lynda Tan at 6510 7413.

EA: 94C3609 / R1223887


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree