client services analyst - global corporate bank (contract) in Singapore

lynda tan, randstad
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banking & financial services
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lynda tan, randstad
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about the company

Established for over 90 years, the Client is a global Corporate Bank offering full suite of global financial services and capabilities around the world. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.

about the job

You will be part of the APAC Client Services team where you will service a portfolio of clients via phone and/or emails. The team provides E-Banking/Digital Channel products to Large Corporates and Middle Markets clients that are based across Asia Pacific.

  • To provide technical production support on E-Banking products to Corporate clients primarily via phone and email on a daily basis, which includes Cantonese-speaking clients
  • Provide prompt assistance to Clients’ enquiries relating to E-Banking according to Bank’s SLAs, which includes Cantonese-speaking clients
  • Identify root causes through research and analysis and provide recommendations to resolve or mitigate
  • Work closely with internal stakeholders to produce permanent solutions
  • Evaluate the support and service delivery processes and recommend measures that would optimize efficiency and effectiveness of processes
  • Ensure technical documentation is updated
  • Maintain up-to-date working knowledge of the bank’s products and service offering; payment and trade capabilities, internal operations and local practices
  • Real-time logging of support cases
  • Perform month end reporting
  • Perform fortnightly proactive call back to Clients to ensure issues are resolved
  • Daily duty rotation of voicemail lunch duties

skills and experience required

  • Minimum Degree
  • At least 1 year of experience in Client Services, Implementation and/or Product Management within the Banking & Financial Services sector
  • Good knowledge of corporate banking products, electronic banking platforms and/or payment delivery systems
  • Proficiency in Cantonese as you will be required to communicate with Cantonese-speaking clients on a daily basis
  • Excellent communications and presentations skills
  • Proficient in Microsoft Office applications
  • Some overtime, holiday and after work hours may be required as you will be helping to cover Australia and India time zones on a rotational basis

If you would like to find out more about this role, please click apply below. Alternatively please contact Lynda Tan at 6510 7413.

EA: 94C3609 / R1223887


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree