client services analyst - global investment bank (contract) in Singapore

lynda tan, randstad
job type
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job details

banking & financial services
job type
working hours
2 years
reference number
lynda tan, randstad
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job description

Provide support on the proprietary applications provided to Custody & Fund Services as well as Markets clients primarily via email and phone.

about the company

Established for over 90 years, the Client is a global Investment Bank offering full suite of global financial services and capabilities around the world. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.

about the job

  • To provide support on the proprietary applications provided to Custody & Fund Services as well as Markets clients primarily via email and phone
  • Stakeholders will include: Financial Institutions, Traders, Compliance, external vendors, Operations, Technology and Product management
  • Provide prompt assistance to Clients’ enquiries according to Bank’s SLAs
  • Identify root causes through research and analysis and provide recommendations to resolve or mitigate
  • Work closely with internal stakeholders to produce permanent solutions
  • Evaluate the support and service delivery processes and recommend measures that would optimize efficiency and effectiveness of processes
  • Ensure technical documentation is updated
  • Maintain up-to-date working knowledge of the bank’s products and service offering; internal operations and local practices
  • Perform month end reporting
  • Perform fortnightly proactive call back to Clients to ensure issues are resolved
  • Perform basic troubleshooting which include client access, connectivity issues, entitlement, training etc.

skills and experience required

  • At least 2 years of experience in Client Services, Implementation and/or Product Management within the Banking & Financial Services sector
  • Good knowledge of Investment Banking industry
  • Excellent customer service and organisational skills
  • Knowledge in WIN Operating Systems, Microsoft Office Suite, standard and http internet protocol, troubleshooting PC and browser issues

If you would like to find out more about this role, please click apply below. Alternatively please contact Lynda Tan at 6510 7413.

EA: 94C3609 / R1223887


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma