client services, senior associate.

about the company
Our client is a Foreign Corporate Bank and they believe in grooming their employees to become the best at what they do.

about the job
You will be required to:-

• Deliver exceptional end-to-end customer experience by assisting corporate customers with their queries.
• Assist with any complaints and resolving disputes when necessary.
• Advise and assist clients on the bank's products/services.
• Work closely with the Relationship Managers (RMs) and Operations team to provide any support required.
• Ability to read and speak Chinese to communicate with Mandarin speaking clients and stakeholders over calls and emails on a daily basis.

skills and experience required

• Minimum Diploma in Business or Banking.
• At least 4 years of Corporate Banking experience in customer or client services. Assistant Relationship Managers (ARM) are also welcome to apply.
• Ability to read and speak Chinese to handle Chinese documents and communicate with Chinese speaking clients and stakeholders over calls and emails on a daily basis.
• Proficient in Microsoft Office applications
• Good communications and interpersonal skills

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