client services specialist, transaction banking (contract) in Singapore

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job details

posted
location
singapore
specialism
banking & financial services
job type
contract
reference number
90M0351362_1529543254
contact
lynda tan, randstad
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job description

about the company

Established for over 90 years, the Client is a global Corporate Bank offering full suite of global financial services and capabilities around the world. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.


about the job

  • To provide technical production support on E-Banking products to Corporate customers primarily via phone and email
  • Provide prompt assistance to Clients’ enquiries relating to E-Banking according to Bank’s SLAs
  • Identify root causes through research and analysis and provide recommendations to resolve or mitigate
  • Work closely with internal stakeholders to produce permanent solutions
  • Evaluate the support and service delivery processes and recommend measures that would optimize efficiency and effectiveness of processes
  • Ensure technical documentation is updated
  • Maintain up-to-date working knowledge of the bank’s products and service offering; payment and trade capabilities, internal operations and local practices
  • Real-time logging of support cases
  • Perform month end reporting
  • Perform fortnightly proactive call back to Clients to ensure issues are resolved

skills and experience required

  • At least 1 year of experience in Client Services, E-Banking, Implementation and/or Transaction Banking within the Banking & Financial Services sector
  • Good knowledge of corporate banking products, electronic banking platforms and/or payment delivery systems
  • Excellent communications and presentations skills
  • Proficient in Microsoft Office applications

If you would like to find out more about this role, please click apply below. Alternatively please contact Lynda Tan at 6510 7413.

EA: 94C3609 / R1223887



skills

transaction banking, e-banking, digital banking, internet banking, client services, migration advisor, implementation advisor

qualification

Minimum Diploma

educational requirements

Associate Degree/Diploma