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client success manager - financial services - mnc.

job details

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    job details

    About the company

    I am representing one of the world's leading market intelligence companies specializing in financial institutions and with more than 80 years of history. They are preferred partners and count some of the largest Fortune 500 companies as their clients where they provide data and market intelligence to assist them in making key business decisions. As part of their expansion, they are looking for an “Client Success Manager” to assist and engage existing customers and foster long-term relationships.

    About the job

    Reporting to the Head of Customer Success , your role will includes

    • To work closely with Senior Management to be align with organizational”s objectives in order to maximize existing accounts potential
    • To work closely with management to set and plan on KPIs such as meetings, calls, emails and retention rates and content usage of clients assigned
    • To onboard new clients and oversee the onboarding process and be the point of contact for any potential issues and inquiries
    • You will be responsible for developing customer engagement and retention strategies and work closely with cross functional teams to track and monitor usage
    • To update and maintain accurate clients profile on CRM platforms and appropriate follow-up measures is taken where necessary and to eEnter sales opportunities into the CRM platform and assign to relevant sales persons for follow-up.
    • Keep updated and proactively understand organizational products and services so as to better relate to client feedback and provide it to cross functional teams such as Product and Sales to support product enhancements
    • Utilize internal system (Salesforce) to log issues, escalate unresolved queries and follow-up with relevant departments for issue’s resolution.
    • To update and Inform clients of relevant research, new product developments or updates and produce reports on client”s usage statistics to management
    • You might be task to represent organizational in industry events and conferences

    Skills and experience

    • Min 6 years of customer success or client facing or account management experience
    • With background in financial services or Tech and with strong technical knowledge
    • Strong communicator who is able to work well with internal and external stakeholders and colleagues from other regions

    If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977)

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    About the company

    I am representing one of the world's leading market intelligence companies specializing in financial institutions and with more than 80 years of history. They are preferred partners and count some of the largest Fortune 500 companies as their clients where they provide data and market intelligence to assist them in making key business decisions. As part of their expansion, they are looking for an “Client Success Manager” to assist and engage existing customers and foster long-term relationships.

    About the job

    Reporting to the Head of Customer Success , your role will includes

    • To work closely with Senior Management to be align with organizational”s objectives in order to maximize existing accounts potential
    • To work closely with management to set and plan on KPIs such as meetings, calls, emails and retention rates and content usage of clients assigned
    • To onboard new clients and oversee the onboarding process and be the point of contact for any potential issues and inquiries
    • You will be responsible for developing customer engagement and retention strategies and work closely with cross functional teams to track and monitor usage
    • To update and maintain accurate clients profile on CRM platforms and appropriate follow-up measures is taken where necessary and to eEnter sales opportunities into the CRM platform and assign to relevant sales persons for follow-up.
    • Keep updated and proactively understand organizational products and services so as to better relate to client feedback and provide it to cross functional teams such as Product and Sales to support product enhancements
    • Utilize internal system (Salesforce) to log issues, escalate unresolved queries and follow-up with relevant departments for issue’s resolution.
    • To update and Inform clients of relevant research, new product developments or updates and produce reports on client”s usage statistics to management
    • You might be task to represent organizational in industry events and conferences

    Skills and experience

    • Min 6 years of customer success or client facing or account management experience
    • With background in financial services or Tech and with strong technical knowledge
    • Strong communicator who is able to work well with internal and external stakeholders and colleagues from other regions

    If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977)

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.