contact centre service development specialist.

about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now. about the jobAs a customer service associate in the implementation team, your main responsibilities will revolve around the creation and distribution of Starter Packs for the facilitation of new clinical trial requirements. As the main liaison for the new study set ups, you will be coordinating closely with clients and sites (i.e. hospitals), to consolidate and distribute all required information to ensure the study is set up in a timely manner. You are to keep an accurate and updated documentation of site information and work closely in a cross functional capacity with internal offices/teams to address and identify process shortcomings and provide real time updates on delivery to clients as required. about the manager/teamThis position sits within the Customer Service department. you will be a part of the implementation team, reporting directly to the Supervisor of the department. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of experience in an Administration or Coordination position. To excel in this role, you will need to be an organised, meticulous and organised individual with a high degree of customer service and strong investigational capabilities to identify potential for process enhancement. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role. Candidates with proficiency in Excel and CRM systems would be highly considered for the role. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 ) Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

about the companyMy client offers high-quality counselling and therapy services to a wide range of audience, from children to adults and couples. Their clinic is centrally located in Singapore and working hours will be from Mondays to Fridays, 8.30am to 5.30pm. about the jobYou will be based at the reception counter of the clinic to greet and attend to clients by extending a warm welcome to help them feel at ease. You will need to help clients with the registration process and to fill up relevant forms during their first visit. You will be the first point of contact to address enquiries from clients and the public, via phone calls, emails or messages, and you will take care of the payment process / follow up on outstanding payments with clients. Apart from these reception duties, you will need to assist with administrative tasks, such as supporting the referral process, liaising with external vendors for equipment and facilities maintenance, and simple paperwork duties that will be assigned to you as and when required. about the manager/teamYou will report directly to the Clinic Manager and will work closely with the team and clinicians to ensure excellent service provided to clients. skills and experience requiredYou should come with at least 2 years of experience in a frontline customer service role, preferably from the hospitality industry or experience working in a multicultural team. Being service-oriented and having strong communication and interpersonal skills will contribute to your success in this role. You will need to show initiative, resourcefulness and come with a good level of positive energy to excel in this position. In return, you will receive a basic salary of up to $54k per annum, along with attractive benefits. You can also look forward to working in a nurturing environment that values work-life balance and the contributions of each member of the team. To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh(EA: 94C3609/ R2198637 ) Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

about the companyRenowned for its innovative technologies and state-of-the-art systems, my client is one of the global technology and innovation leaders for polyurethane (PUR) processing machinery and equipment. With an established international network of experienced specialists, expert consultants and service technicians in all major business regions of the world my client has built a prominent worldwide presence in over 100 countries. about the jobAs a Sales and Service Coordinator, you will be required to carry out the full spectrum of the order management process. This includes the issuance of sales and service quotations, organisation and collation of sales figures, management and distribution of inventories, coordination of the dispatchment of goods, preparation of order documents, and collection of invoices Do note that this position may require occasional travels to customer offices in Singapore for sales and service support. about the manager/teamYou will be working in a small set-up of less than 10 people and report directly to the head of service (based in germany). skills and experience requiredYou should be tertiary-educated with at least 2 years of relevant experience in order fulfillment. To excel in this role, you should possess an outgoing personality, good interpersonal skills and be tech-savvy. You should also be effectively bilingual in both english and mandarin as you will be interacting with clients from China and Taiwan who may not be proficient in English. Candidates with proficiency in SAP will be highly regarded. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 ) Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.