- Global role with autonomy to make key decisions for CRM
- In-house role with opportunity to engage with senior business stakeholders
About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for a CRM Consultant / Analyst (Microsoft Dynamics 365 / MS CRM) to join their team.
About the job
Your role involves:
Translating business issues / requirements into information systems and information management solutions. Partnering with the sales & marketing and product team to communicate capability roadmaps and delivery strategy for business technology and solutions.
Lead end to end CRM project implementation/enhancement which includes requirements gathering, milestone planning, configuration and testing
Handling continuous improvement of the CRM platform, identifying opportunity for sales / business process flow
Managing external vendors, ensuring SLA has been adhered to
Designing training materials and conducting CRM training across Asia
Staying updated and evaluating / translating latest salesforce new releases into viable IT Digital implementation to increase productivity for the business
Gathering of requirements on business solutions and technical designs and supporting in the transfer/translate of these requirements into development work.
Supporting Dynamics 365 CRM applications through dashboard and workflow customizations, end-user guidance, and level 2/3 production support requests.
Working closely with product managers and business process owners in analysing and designing business requirements.
Skills and experience required
As a successful applicant, you will have at least 5 years of experience in Dynamics 365 CRM or Microsoft Dynamics CRM. You should have implemented at least 1 end to end CRM implementation across Asia. You should have at least 5 years of experience in engaging business stakeholders.
Exposure to D365 CE will be of added advantage
Whats on offer
This is an excellent opportunity to join a leading end user environment with concrete project timeline.
To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.