custody client services in Singapore

apply now

job details

posted
location
singapore
specialism
banking & financial services
job type
permanent
reference number
90M0354535_1531475694
contact
emily liu, randstad
apply now

job description

My client has a couple of Client Servicing roles on hand for the Securities Services business which includes:

- Global Custody

- Local custody

- Corporate Trust

about the company
Our client is a global brand with established offices in more than 50 countries. They put great emphasis on their people, and provides opportunities for internal mobility.

about the job
There are a number of newly created Client Servicing headcounts to support Global Custody, Local Custody and Trust businesses.

The job scope includes:

  • Ensure a high level of client satisfaction through issue resolution that will result in client retention.
  • Lead the development of a client service culture within the business and contribute to the development of the team through sharing of best practices.
  • Resolving issues and address ad hoc client requests, allowing Business Development to focus on new revenue generation and Service Delivery or Transfer Agency to focus on operational processes and deliverables.
  • Manage the Service Level Agreement with clients and ensure delivery of Key Performance Indicators which can be measured against the Service Level Agreement.
  • Take initiative to resolve client issues and queries, and ensure communication with clients is managed well as well as initiate strategic and tactical initiatives to resolve recurring client issues.


skills and experience required

  • Degree in a related discipline with an established track record of excellence in client service and operations
  • Knowledge of end to end processes inherent in Fund Services, Local Custody, Global Custody or Trust preferred
  • Client focused and strong team player who is able to work under complex and dynamic environment
  • Ability to interact with all level professionals in the industry and assert him/herself with appropriate product knowledge



To apply online please use the 'apply' function, alternatively you may contact Emily Liu at 65106505.
(EA: 94C3609/ R1111016)



skills

Direct custody, Global custody, Client services

qualification

Degree

educational requirements

Bachelor Degree