About the company
My client is a global leader in connected car technology, lifestyle audio innovations, professional audio, lighting solutions, and design and analytics. They are dedicated to providing solutions to enhance life’s experiences, simplifying the way people interact with technology and connecting them to the world around them. If you are an innovative individual looking to be a part of an international organisation that puts relentless focus on cost-leadership, execution and quality, apply now.
About the job
As a Customer Care Coordinator, you will be expected to contribute to the efficient operation of the business by providing immaculate coordination and administrative support. Your job responsibilities would include processing purchase orders received from customers in the defined sales territory into the SAP system, issuing order confirmation and following up closely until products are delivered and invoiced, providing customer support, resolving issues faced by customers by acting as a liaison between multiple departments, notifying finance department for orders on credit holds and incoming payment for cash in advance orders and providing timely resolution on billing disputes. You will also be required to track and initiate escalations to the supply planning team on orders with long lead time, maintain an accurate open order and delivery report with shipping dates that match customer needs and assist other territories if/when necessary.
About the manager/team
This position sits within the Sales Operation Department and reports directly to the Manager of Sales Operation. You will be working closely with 3 to 4 other customer care coordinators in the management of service accounts.
Skills and experience required
The incumbent should be tertiary educated and come with at least 3 years of working experience in sales administration or order entry functions, preferably in the system integration business environment. To succeed in this role, you must be highly organised and possess high levels of administrative capabilities to coordinate multiple stakeholders, drive initiatives and enhance the efficiency of internal business processes. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be meticulous, resourceful and able to work well with various levels of seniority. Prior knowledge in SAP Service Module and CRM experience will be advantageous.
To apply online please use the 'apply' function, alternatively you may contact Carmen Tan.
(EA: 94C3609/ R2196577)