about the company
My client is a global language school that was founded in the United States and has been established in Singapore for over 25 years. The school offers various physical and online courses to accommodate the learning needs of students and businesses.
about the job
In this role, you will need to extend
...
high levels of tailored service to all customers, including Japanese-speaking clients, to achieve maximum satisfaction and build lasting relationships with customers. You will be the first point of contact to address and follow up on enquiries sent in, and should target to convert these to successful enrolment and contracts signed with corporate clients. The upkeep and maintenance of customer information in the CRM system, along with scheduling/rescheduling of any classes, will fall under your care as well. You will be assigned other general administrative support, such as documents filing, ordering of supplies, preparing invoices and reports, whenever required by your manager.
about the manager/team
You will report directly to the Centre Manager and will be working in a close-knit team of 2 other colleagues.
skills and experience required
You will need to be tertiary educated and having some experience in a client servicing role or in hospitality will work to your advantage. You will need to be proficient and fluent in the Japanese language (at least JLPT N2) to manage Japanese clients who are not able to communciate in English. You should come with great communication skills and be confident in interacting and engaging all internal and external stakeholders. The ability to manage multiple tasks on hand, along with a service-oriented personality, will help you to excel in this role.
To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh
(EA: 94C3609/ R2198637 )
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.
