about the companyWe are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now. about the jobAs a customer service associate in the implementation team, your main responsibilities will revolve around the creation and distribution of Starter Packs for the facilitation of new clinical trial requirements. As the main liaison for the new study set ups, you will be coordinating closely with clients and sites (i.e. hospitals), to consolidate and distribute all required information to ensure the study is set up in a timely manner. You are to keep an accurate and updated documentation of site information and work closely in a cross functional capacity with internal offices/teams to address and identify process shortcomings and provide real time updates on delivery to clients as required. about the manager/teamThis position sits within the Customer Service department. you will be a part of the implementation team, reporting directly to the Supervisor of the department. skills and experience requiredThe incumbent should be tertiary-educated with at least 2 years of experience in an Administration or Coordination position. To excel in this role, you will need to be an organised, meticulous and organised individual with a high degree of customer service and strong investigational capabilities to identify potential for process enhancement. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role. Candidates with proficiency in Excel and CRM systems would be highly considered for the role. To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333. (EA: 94C3609/ R2196577 ) Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.