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customer service associate (kaki bukit).

job details

summary

    job details

    about the company
    We are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.

    about the job
    As a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.

    about the manager/team
    This position sits within the Customer Service department and reports directly to the Supervisor of the department.

    skills and experience required
    The incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.

    To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.
    (EA: 94C3609/ R2196577 )

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    about the company
    We are currently partnered with a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.

    about the job
    As a customer service associate, you are expected to provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution. You will be responsible for managing special requests from the customer for increased and enhanced levels of service, liaise with the customer logistics departments to develop and implement solutions for new business requirements in accordance with the organisation’s guidelines and collaborate closely with the global key account team in investigating incidents affecting shipments performance.

    about the manager/team
    This position sits within the Customer Service department and reports directly to the Supervisor of the department.

    skills and experience required
    The incumbent should be tertiary-educated with at least 2 years of relevant experience in the Courier or Freight Industry. You should possess a clear understanding of Export/import regulations, Custom procedures and International Logistics guidelines. To excel in this role, you will need to be an organised, meticulous and driven individual with a high degree of commercial awareness and strong investigational capabilities. Effective communication skills and the ability to establish good working relationships with clients of diverse backgrounds will also contribute to your success in the role.

    To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.
    (EA: 94C3609/ R2196577 )

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.