customer service associate in Singapore

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job details

posted
location
singapore
specialism
banking & financial services
job type
permanent
salary
S$ 2,000 - S$ 2,800 per month
reference number
90M0350245_1528711116
contact
amanda ong, randstad
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job description

about the company

Our client is an established international bank and they have a dynamic and family-oriented culture. Currently, they are seeking a Customer Service Associate to provide prompt service support to banking customers by delivering quality banking service through inbound and outbound calling activities.

about the job

  • Deliver exceptional customer experience via multiple platforms like phone, email, web chat and social media.
  • Take ownership by following-up and providing timely updates to customers
  • Serve as a brand ambassador by demonstrating professionalism, strong knowledge on products and services, and optimizes every opportunity to exceed customer expectations.
  • Ensure compliance, operational risk controls in accordance or regulatory standards and policies.

skills and experience required

  • Degree or diploma holders, preferably with relevant experience in a financial institution.
  • Knowledgeable in banking products, processes and systems and experienced in solving customer’s issues.
  • Excellent communication skills
  • Disciplined and able to multi-task independently under pressure.
  • Service-oriented with strong interest in developing a customer-focused career.
  • Willing to work on rotating shifts (only whenever required).


To apply online please use the 'apply' function, alternatively you may contact Amanda at 6510 6572.
(EA: 94C3609/ R1656366)




skills

customer service, contact centre

qualification

Diploma holders

responsibilities

customer service through inbound and outbound calls

educational requirements

Associate Degree/Diploma