You are successfully logged out of your my randstad account

You have successfully deleted your account

customer service coordinator (east, up to $3500/month).

job details

summary

    job details

    about the company

    My client is a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.

    about the job

    In this newly created role, your core focus will be to provide administrative and customer service support, in managing customer enquiries, coordinating with logistics ops, fleet ops and our logistics service provider to coordinate the shipments.

    • Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers and the Customer Services Team, and Overseas offices/agents
    • Book shipments in the system against client specifications and pre-defined lane mapping. Pre-alert Branches and LSPs to the collection and delivery instructions. Review customer bookings in the system
    • Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.
    • Ensure documentation is accurate, complete, and attached to the system as defined in COPs and SOPs
    • Monitor GPS tracking on all CGT shipments as well as daily dashboards
    • Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment
    • Provide clear and accurate information regarding the handling of shipments, especially when shipments are delayed.

    about the manager/team

    You will be reporting to the team lead based in Singapore.

    skills and experience required

    The ideal candidate should come with at least 2 years of Freight Forwarding, 3rd Party Logistics, Logistics, or Supply Chain Management experience. You should be a team player, but also able to work independently on the assigned tasks. To succeed in this role, you need to be service oriented, to coordinate effectively with internal and external stakeholders.

    If you believe you have the right skills, experience and drive to succeed, please apply now.

    EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    about the company

    My client is a well established logistic firm which prides itself on discerning and satisfying the premium logistical needs of the pharmaceutical, biotechnology and clinical research industries. Their global reach and expertise guarantees sophisticated handling of biological specimens and temperature-sensitive clinical trial supplies, all coordinated and managed locally through strategically-placed offices in 24 countries worldwide. If you are a driven individual with great tenacity for growth and passionate in gaining a meaningful purpose in your job, apply now.

    about the job

    In this newly created role, your core focus will be to provide administrative and customer service support, in managing customer enquiries, coordinating with logistics ops, fleet ops and our logistics service provider to coordinate the shipments.

    • Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers and the Customer Services Team, and Overseas offices/agents
    • Book shipments in the system against client specifications and pre-defined lane mapping. Pre-alert Branches and LSPs to the collection and delivery instructions. Review customer bookings in the system
    • Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.
    • Ensure documentation is accurate, complete, and attached to the system as defined in COPs and SOPs
    • Monitor GPS tracking on all CGT shipments as well as daily dashboards
    • Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment
    • Provide clear and accurate information regarding the handling of shipments, especially when shipments are delayed.

    about the manager/team

    You will be reporting to the team lead based in Singapore.

    skills and experience required

    The ideal candidate should come with at least 2 years of Freight Forwarding, 3rd Party Logistics, Logistics, or Supply Chain Management experience. You should be a team player, but also able to work independently on the assigned tasks. To succeed in this role, you need to be service oriented, to coordinate effectively with internal and external stakeholders.

    If you believe you have the right skills, experience and drive to succeed, please apply now.

    EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.