customer service executive (1 year contract) in Singapore

posted
contact
zhi ling kwek, randstad
job type
contract
salary
S$ 2,800 - S$ 4,000 per month

job details

posted
location
singapore
specialism
insurance
job type
contract
working hours
Full-Time
salary
S$ 2,800 - S$ 4,000 per month
experience
2 years
reference number
91M0146845_1595214989
contact
zhi ling kwek, randstad
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job description

about the company

our client, an award winner of Asia Insurance in recent years and is known to have one of the best systems and ensure excellent customer experience for all users/customers.

About the Job

In this position as an Customer Service Executive, you will be reporting to a Manager and work alongside with a team of 10 others. In this position, you will be expected to attend to inbound calls/emails/social media/chatbot on policy enquiries/requests from customers and distribution intermediaries on products such as Term Life, Critical Life and Endowment plans.

The ideal incumbent will be also be involved in processing policy transaction requests within authority limits and work closely with the Claims Services team.

Monday to Friday - 9am to 6pm (no shift required)

Location: CBD

Others: Renewable contract with full benefits + medical coverage

skills and experience required

  • 2+ years of Customer Service/Call Centre/contact centre related experience
  • Strong follow up skills and highly independent individual
  • Excellent communication skills and interpersonal skills
  • Experience is using Salesforce CRM System is a plus
  • Stay-At-Home-Moms with desire to return back to workforce may apply

If the above position interest you, kindly click on the ‘apply now’. Alternatively, please reach out to ZhiLing at 65171628 for confidential discussion.

EA: 94C3609/R132534

skills

Call centre, contact centre, customer centre, customer service, inbound calls, chatbot, insurance, health insurance, life insurance, claims servicing, claims services

qualification

Associate diploma/degree

educational requirements

Associate Degree/Diploma