customer service executive (german-speaking) in Singapore

posted
contact
carmen tan, randstad
job type
permanent
salary
S$ 3,000 - S$ 5,000 per month

job details

posted
location
singapore
specialism
corporate & legal support
job type
permanent
working hours
Full-Time
salary
S$ 3,000 - S$ 5,000 per month
reference number
91M0157585_1624368046
contact
carmen tan, randstad
phone
65101333
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job description

about the company

The company is one of the fastest growing cryptocurrency exchanges with more than 2 million registered users. Built on customer-centric values, they are committed to provide a professional, smart, intuitive and innovative online trading experience for their customers, as well as to create a fair, transparent and efficient exchange environment, and offer 24/7 multi-lingual customer support to provide assistance in a timely manner.

about the job

In this role you will provide efficient and high standards customer service support in Crypto trading via live chat or email. You will be trained to be familiar with company trading platform and keep up-to-date on general market conditions to attend to inquiries and a provide first-class trading experience. In addition, you will need to dligently and effectively manage and follow up the enquiry/complaints of the current/prospective clients. You must also understand customers' needs and convert it to constructive feedback to management, so that the organisation can continuously seek for improvement to enhance team’s performance and work efficiency.

about the team

The team size in Singapore alone is more than 50 headcount and everybody is effectively bilingual in English and a second language (German). This job will be 5 days work week including weekends and public holidays, and shift working hours are (8am - 5pm based in office OR 4.00pm - 1.00am AND 12.00am - 9.00am working from home).

skills and requirement for the role

To succeed in this role, you should be tertiary educated with an interest to develop your knowledge and career in fintech/crypto trading. You must also be fluent in English and a second language (German) due to essential communication with German-speaking customers, who are not proficient in English. The ideal candidate will possess good interpersonal, communication, organizational and problem-solving skills. You should also be a team-player who is committed and self-driven, with the ability to respond positively to a client's request for assistance.



To apply online please use the 'apply' function. Consultant-in-charge: Carmen Tan
(EA: 94C3609/ R2196577)








skills

Customer Service, Call Centre, Customer Success, Crypto, Bitcoin, Blockchain, German

qualification

Minimally Diploma/Degree holder and must be fluent in English and German to liaise with German-speaking callers who are not proficient in English.

educational requirements

Associate Degree/Diploma