customer service executive (japanese speaking) in Singapore

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job details

posted
location
singapore
specialism
corporate support & legal
job type
permanent
working hours
Full-Time
salary
s$ 3,000 - s$ 3,200 per month
reference number
91M0126573_1540515606
contact
tammie phua, randstad
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job description

about the company

The company is a leading global hotel booking platform that rewards customers with incredible miles and points across a wide range of favourite loyalty programs. They offer great rates and a large selection of 465,000 properties across more than 200 countries. They offer a fun, exciting and flexible working environment, with the unique opportunity to be part of a fast growing travel e-commerce company. You will receive consistent coaching, development and leadership from their experienced management team.

about the job

You will work with an online booking tool and your main responsibilities are quickly resolving customer queries by phone and email. In addition, you will coordinate with the team and suppliers in resolving customer issues. You will also assist in general administration and special projects. You will handle email replies (60%) and answering incoming calls (40%)

about the manager / team

This role reports to the Senior Customer Service Manager with a team of 9 covering different shift hours. This role requires you to work from Mondays to Fridays, 8.00am to 5.00pm

skills & experience required

The ideal incumbent must be enthusiastic, adaptable and keen to work in a fast‐paced team environment. This job is well-suited for somebody with a fun outlook, positive attitude and a “can-do” mindset. You should come with prior customer service experience within the airline, hotel or travel industry. This role requires handling incoming calls and emails from customers from specified regions therefore you must possess excellent English communication and a second language in Japanese because you will be receiving calls and emails from customers in Japan who may not be proficient in English.



To apply online please use the 'apply' function, alternatively you may contact Tammie Phua at 65106534.
(EA: 94C3609/ R1109745 )





skills

Customer service, call centre, hospitality, guest services, travel and tourism

qualification

Minimum 1 year of experience in customer service or hospitality, Japanese fluency

educational requirements

Secondary School/High School