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summary

singapore
randstad pte limited
S$5,500 - S$6,200 per month, Bonus + Benefits
permanent
full-time

specialism
insurance
sub specialism
operations
reference number
91M0222283_591028896939090238

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job details

about the company

Our client, one of the largest life insurers, provides a wide range of coverage globally.

about the job
...

In this position as a Customer Service Manager, you will be reporting to the HOD and work alongside with a team of 7 others. The ideal incumbent is expected to attend to customers on enquiries and transactions over the phone and some days at the Customer Service counter attending to Financial Advisors. The ideal incumbent must be comfortable supporting hotlines/email and face to face for customers and Financial Advisors within SLA.

Additionally, the incumbent will be required to handle process improvement projects within the Contact Centre operations, Customer Service initiatives and other adhoc duties.

** Monday to Friday: 8:45am to 5:45am
** No OT or shifts or weekend required
** Basic salary + full benefits + flexi benefits
** Office is located at CBD

skills and experience required

6+ years of relevant experience in a Customer Service/Contact Centre environment
Experience and knowledge in Life/Health Insurance industry is mandatory
Ability to work well under pressure and as a excellent team member
Fast learner and eye for detail
Excellent customer service skills and interpersonal skills

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

about the company

Our client, one of the largest life insurers, provides a wide range of coverage globally.

about the job

In this position as a Customer Service Manager, you will be reporting to the HOD and work alongside with a team of 7 others. The ideal incumbent is expected to attend to customers on enquiries and transactions over the phone and some days at the Customer Service counter attending to Financial Advisors. The ideal incumbent must be comfortable supporting hotlines/email and face to face for customers and Financial Advisors within SLA.

Additionally, the incumbent will be required to handle process improvement projects within the Contact Centre operations, Customer Service initiatives and other adhoc duties.

** Monday to Friday: 8:45am to 5:45am
** No OT or shifts or weekend required
** Basic salary + full benefits + flexi benefits
** Office is located at CBD
...

skills and experience required

6+ years of relevant experience in a Customer Service/Contact Centre environment
Experience and knowledge in Life/Health Insurance industry is mandatory
Ability to work well under pressure and as a excellent team member
Fast learner and eye for detail
Excellent customer service skills and interpersonal skills

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

experience
6 years
skills
customer service manager, customer support, customer experience, call centre, contact centre, inbound call centre, life insurance, insurance
qualifications
associate diploma/degree
education
Associate Degree/Diploma

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zhi ling kwek

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customer service manager (am/m).

job details

experience

skills

qualifications

education

the application process.

apply with randstad.

we'll contact you.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

zhi ling kwek

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