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customer service manager (fintech call centre).

job details

summary

    job details

    about the company

    My client is a fintech MNC that creates and provides leading digital financial services for consumers and businesses. The Singapore office is located within the CBD region and has established a culture that is transparent, inclusive and collaborative.

    about the job

    In this role, you will need to manage, coach and mentor the team of Customer Service specialists (L2 support) based in Singapore to ensure optimum service quality extended to consumers and businesses. You will be the key lead to continuously develop and improve internal processes to maximise productivity and improve the overall quality extended to customers. The recruitment and upskilling of new and existing Customer Service specialists, to achieve optimal manpower support and to provide good career progression for the team, will also fall under your care.

    about the manager/team

    You will be reporting to the Regional General Manager and will work closely with the local team of specialists and a BPO Manager & team (L1 support) based overseas.

    skills and experience required

    You should be tertiary educated and come with at least 8 years of supervisory experience in a call centre environment, preferably with expertise in the financial services or payment services industries. Having great problem-solving skills, coupled with relevant experience working with analytics / workforce management tools will contribute to your success in this role. You will be required to have strong communication and interpersonal skills, along with the ability to be meticulous, proactive and adaptable in a high growth startup environment.

    In return, you will get the opportunity to work with a team of business experts and entrepreneurial colleagues across Southeast Asia, in an innovative culture that promotes teamwork in a friendly and respectful environment.

    To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh

    (EA: 94C3609/ R2198637 )



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    about the company

    My client is a fintech MNC that creates and provides leading digital financial services for consumers and businesses. The Singapore office is located within the CBD region and has established a culture that is transparent, inclusive and collaborative.

    about the job

    In this role, you will need to manage, coach and mentor the team of Customer Service specialists (L2 support) based in Singapore to ensure optimum service quality extended to consumers and businesses. You will be the key lead to continuously develop and improve internal processes to maximise productivity and improve the overall quality extended to customers. The recruitment and upskilling of new and existing Customer Service specialists, to achieve optimal manpower support and to provide good career progression for the team, will also fall under your care.

    about the manager/team

    You will be reporting to the Regional General Manager and will work closely with the local team of specialists and a BPO Manager & team (L1 support) based overseas.

    skills and experience required

    You should be tertiary educated and come with at least 8 years of supervisory experience in a call centre environment, preferably with expertise in the financial services or payment services industries. Having great problem-solving skills, coupled with relevant experience working with analytics / workforce management tools will contribute to your success in this role. You will be required to have strong communication and interpersonal skills, along with the ability to be meticulous, proactive and adaptable in a high growth startup environment.

    In return, you will get the opportunity to work with a team of business experts and entrepreneurial colleagues across Southeast Asia, in an innovative culture that promotes teamwork in a friendly and respectful environment.

    To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh

    (EA: 94C3609/ R2198637 )



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.