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customer service manager (kallang).

job details

summary

    job details

    about the company
    My client is one of the largest sporting goods retailers in the world. They are currently looking for a Customer Service Manager to join their ever-growing team in Singapore. If you are passionate about sports and if you are looking for a company to expand your leadership capabilities in an engaging environment where you can actively contribute your ideas and thoughts, this might be the right opportunity for you!

    about the job
    As a Customer Service Manager, you are to develop and implement the company’s customer service strategy so as to establish long lasting relationships with sports users and retail customers. This role will be a key strategic pillar for the company’s ambitious business growth and champion the organisation’s goals in delivering top quality service experience to their customers. Within the role, you will be expected to run the company’s front line in communicating and connecting with the customers. You are to ensure that all team members competently and efficiently handle enquiries from customers. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring team’s performance, ensuring customer service team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries. Additionally, you are to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on company processes and work collaboratively with the welcome desk leaders and workshop leaders to maintain a world class experience to the customers.

    about the manager/team
    This position operates within the Customer Service department and reports directly to the Store Manager. You are to coach and lead the customer service team in enabling each member of the team to fulfil their highest potential. You will be responsible for implementing effective strategies in enhancing the quality of service delivered.

    skills and experience required
    The incumbent should be tertiary educated and come with at least 2 years of relevant experience in customer service management and possess a strong passion for sports. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be resourceful and proactive to effectively manage a large team and drive changes within the organisation.


    To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.
    (EA: 94C3609/ R2196577 )

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    about the company
    My client is one of the largest sporting goods retailers in the world. They are currently looking for a Customer Service Manager to join their ever-growing team in Singapore. If you are passionate about sports and if you are looking for a company to expand your leadership capabilities in an engaging environment where you can actively contribute your ideas and thoughts, this might be the right opportunity for you!

    about the job
    As a Customer Service Manager, you are to develop and implement the company’s customer service strategy so as to establish long lasting relationships with sports users and retail customers. This role will be a key strategic pillar for the company’s ambitious business growth and champion the organisation’s goals in delivering top quality service experience to their customers. Within the role, you will be expected to run the company’s front line in communicating and connecting with the customers. You are to ensure that all team members competently and efficiently handle enquiries from customers. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring team’s performance, ensuring customer service team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries. Additionally, you are to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on company processes and work collaboratively with the welcome desk leaders and workshop leaders to maintain a world class experience to the customers.

    about the manager/team
    This position operates within the Customer Service department and reports directly to the Store Manager. You are to coach and lead the customer service team in enabling each member of the team to fulfil their highest potential. You will be responsible for implementing effective strategies in enhancing the quality of service delivered.

    skills and experience required
    The incumbent should be tertiary educated and come with at least 2 years of relevant experience in customer service management and possess a strong passion for sports. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be resourceful and proactive to effectively manage a large team and drive changes within the organisation.


    To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.
    (EA: 94C3609/ R2196577 )

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.