customer service manager in Singapore

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job details

posted
location
singapore
specialism
corporate support & legal
job type
permanent
salary
S$ 5,000 - S$ 7,000 per month
reference number
91M0123830_1534141399
contact
tammie phua, randstad
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job description

about the company

The company has many businesses including real estate, retail, lifestyle and investment. This role requires you to supervise the operation of the private club. The private club is located at Central Singapore and is used as the office premise of the Chairman when he visits Singapore on business. The private club also includes several conference rooms, a spa, an indoor swimming pool, a luxury fine-dining restaurant and a huge garden.

about the job

You will need to ensure that the guests receive a consistently high quality service and to achieve high satisfaction from all guests in terms of service level. You will need to design and deliver necessary training to the staff. In addition, you will coordinate and manage various resources to ensure the CEO and other guests’ needs have been met. You will also set up and implement service standards and procedures as well as manage the database of guest profiles.

about the manager / team

You will report to the Service Centre Director.

skills & experience required

You need to come with minimum 10 years of working experience supporting business class or first class cabins in an international airline such as Singapore Airlines or Cathay Pacific. The ideal candidate needs to be committed, reliable and responsible with a high level of integrity and professionalism. This role is well-suited for somebody with outstanding communication skills and who is resourceful and flexible. You will need to be effectively fluent in English in Mandarin due to the fact that many guests and visitors to the Private Club are from China who may not be proficient in English. You may also need to be able to work on weekends, public holidays or shift as and when needed.



To apply online please use the 'apply' function, alternatively you may contact Tammie Phua at 65106534.
(EA: 94C3609/ R1109745 )



skills

Customer Service, airline, cabin crew, hospitality, fine dining

qualification

You need to come with minimum 10 years of working experience supporting business class or first class cabins in an international airline.

educational requirements

Secondary School/High School