customer service officer (call centre but work from home) in Singapore

posted
contact
tammie phua, randstad
job type
permanent
salary
S$ 2,500 - S$ 3,500 per month

job details

posted
location
singapore
specialism
corporate & legal support
job type
permanent
working hours
Full-Time
salary
S$ 2,500 - S$ 3,500 per month
reference number
91M0155147_1620177216
contact
tammie phua, randstad
add to saved jobs print

job description

about the company

The company is a global MNC assisting various banks and payment networks in third-party rewards and loyalty programs. The Singapore office is well-established with a strong customer service team and solid management. They are an award-winning call-centre with a flexible and comfortable working environment, and a diverse and friendly working culture.

about the job

In this role you will answer customer queries by phone and email with focus on first contact resolution. In addition, you will provide accurate and complete information to customers by following the right processes. You will also manage and resolve customer complaints. You must be willing to go the extra mile to help customers.

about the manager / team

You will report to the Customer Service Manager. There will be an initial training period from Mondays to Fridays, 9am to 6pm when you first join. After you complete the traning program in the office, you can work from home indefinitely and take turns to rotate on 2 different works shifts from Mondays to Fridays. The shifts are 5.00am to 2.00pm AND 8.00am to 5.00pm

skills & requirement for the job

You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries. In addition, the ideal incumbent should also possess good English communication because you would be receiving calls and emails from customers from Australia. This role is well-suited for somebody who is enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment. You should also be self-motivated and be able to work unsupervised, and come with a fun outlook, positive attitude and can-do mindset.

To apply online please use the 'apply' function. Consultant-in-charge: Tammie Phua
(EA: 94C3609/ R1109745 )





skills

Customer Service, Call Centre, Travel, Hospitality, Loyalty

qualification

You must be tertiary-educated with minimum 2 years’ experience in a call centre or relevant customer service experience in other industries.

educational requirements

Associate Degree/Diploma