customer service officer (manufacturing / 5 months contract) in Singapore

posted
contact
joey lim, randstad
job type
permanent
salary
S$ 3,000 - S$ 4,000 per month

job details

posted
location
singapore
specialism
corporate & legal support
job type
permanent
working hours
Full-Time
salary
S$ 3,000 - S$ 4,000 per month
reference number
91M0151473_1608181531
contact
joey lim, randstad
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job description

about the company

Our client is the global leader in manufacturing specialised technological products for Clinical diagnostics industry. As a result of continued successes both within Singapore and internationally, they are looking for a Customer Service Officer to lead the business in its next phase of growth.

about the job

As the Customer Service Officer, you will be responsible to:

  • Process customers’ orders and billing timely and precisely
  • Handle enquiries (via phone calls, faxes and emails) from customers and channel partners
  • Monitor and analyse backorder report and provide timely updates of order / delivery status to customers
  • Maintain and follow up of sales orders including standing orders, blanket orders and direct delivery orders
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Process claim and return as well as generation of credit notes

skills & experience required

To be successful in this position, you must have the ability to demonstrate or possess:

  • Diploma qualification in a Science or Business discipline
  • Minimum 5 years of customer service experience

how to apply

To apply online, please click on the ‘apply’ function below. Alternatively, please contact joey at joey.lim(@)randstad.com.sg

Please indicate your availability, expected salary, and reason for leaving your current job in your CV.

EA: 94C3609 / R1876503

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma