customer service officer in Singapore

posted
contact
carmen tan, randstad
job type
permanent
salary
S$ 2,500 - S$ 3,000 per month

job details

posted
location
singapore
specialism
corporate & legal support
job type
permanent
working hours
Full-Time
salary
S$ 2,500 - S$ 3,000 per month
reference number
91M0153689_1614649944
contact
carmen tan, randstad
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job description

About the company
Founded in 2009, my client is a full-fledged fulfilment solution provider with a state of the art
warehouse management system designed to help companies – both globally and regionally,
reach their full online business potential in SouthEast Asia. As pioneers of the E-fulfillment
market, they provide a seamless omni-channel experience, allowing sellers to increase their
market entry and expand regionally with ease. If you are interested in being a part of a
strong local team, driven to gain a better understanding of the diverse market and culture that
is uniquely South East Asian, apply now !

About the job
As a Customer Service Officer, you will be required to carry out a wide range of business
support and coordination activities. This includes handling and resolving clients’ inquiries,
liaising with internal and external stakeholders on delivery related activities, initiating
onboarding of new clients, filing of delivery orders and invoices, preparing of international
deliveries, monitoring and attending to all live chats/inquiries on products, orders, and refunds
& returns/exchanges across multiple eCommerce platforms to ensure that all customers’
queries and expectations are well managed as well as fulfilling general administrative duties
and ad-hoc requests.

About the manager/team
You will be working in the operations department and report directly to the customer service
team lead. You will be required to work normal office hours.

Skills and experience required
The incumbent should possess minimally an “O” Level Certification or Diploma with
experience working in eCommerce, operations and/or customer service roles. To excel in this
position, you should be resourceful, detail-oriented and able to work well both in a team as
well as individually. Excellent interpersonal and written communication skills are required to
establish good rapport with clients. The ideal candidate should be tech savvy and able to cope
well with a fast paced working environment.



To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.
(EA: 94C3609/ R2196577 )




skills

sales support, sales coordinator, sales administrator, customer service

qualification

The incumbent should possess minimally an “O” Level Certification or Diploma with
experience working in eCommerce, operations and/or customer service roles.

educational requirements

Secondary School/High School