customer service representative (japanese-speaking) in Singapore

apply now

job details

corporate support & legal
job type
S$ 2,800 - S$ 3,200 per month
reference number
tammie phua, randstad
apply now

job description

about the company

The company is a leading global hotel booking platform that rewards customers with incredible miles and points across a wide range of favourite loyalty programs. They offer great rates and a large selection of 465,000 properties across more than 200 countries. They offer a fun, exciting and flexible working environment, with the unique opportunity to be part of a fast growing travel e-commerce company. You will receive consistent coaching, development and leadership from their experienced management team.

about the job

You will work with an online booking tool and your main responsibilities are quickly resolving customer queries by phone and email. In addition, you will coordinate with the team and suppliers in resolving customer issues. You will also assist in general administration and special projects.

about the manager / team

This role reports to the Customer Service Manager with a team of 10 covering different shift hours.

skills & experience required

The ideal incumbent must be enthusiastic, adaptable and keen to work in a fast‐paced team environment. This job is well-suited for somebody with a fun outlook, positive attitude and a “can-do” mindset. You should come with prior customer service experience within the airline, hotel or travel industry. This role requires handling incoming calls and emails from customers from Japan who may not be proficient in English, therefore you must possess good verbal and written communication in Japanese. You will handle 60% incoming emails and 40% incoming calls.

To apply online please use the 'apply' function, alternatively you may contact Tammie Phua at 65106534.
(EA: 94C3609/ R1109745 )


Japanese speaking


Native Japanese speaker or JLPT 2 proficiency required. Interest in customer service and/or hospitality.

educational requirements