customer service representative (korean-speaking) in Singapore

posted
contact
tammie phua, randstad
job type
permanent
apply now

job details

posted
location
singapore
specialism
corporate support & legal
job type
permanent
working hours
Full-Time
reference number
91M0134657_1560322948
contact
tammie phua, randstad
apply now

job description

about the company

A leading swiss based IT company is looking to hire a dynamic & enthusiastic Customer Service Representative to join their Singapore business.

about the job

As the Customer Service Representative, you will mainly be providing customer service to all Korean customers. This will include delivering excellent customer service and managing the needs of Korean customers through phone calls and emails. You will be required to have a good understanding of the company’s products & services and advise the Korean customers accordingly. You will assist in addressing any of their concerns or inquiries effectively. In addition, you will be required to work closely and collaboratively with team members & internal departments.

about the manager / team


You will be a part of a closely knitted team and you will report directly into the Customer Service Manager in Singapore to ensure that the operations are smooth and efficient. You will take on a proactive and friendly approach when handling internal queries and ad hoc requests. Your role is an important and highly regarded support function that could greatly influence a positive work environment.

skills & experience required

This role requires you to be able to speak fluent Korean in order to liaise with Japanese customers who are only able to speak in Korean. You should come with customer service experience, ideally in an IT company.

In return this role will offer a salary up to S$3500 or commensurate with experience and qualifications. Be ready for a challenging work experience!

To apply, please click on the appropriate link. Only shortlisted candidates will be contacted.

Consultant in-charge: Tammie Phua (EA: 94C3609 /R1109745)








skills

Customer service, call centre, tourism and hospitality

qualification

Korean proficiency in verbal and written communications as this role entails taking phone calls and emails from customers from Korea who may not be proficient in English.

educational requirements

Associate Degree/Diploma