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customer service representative.

job details

summary

    job details

    6 months contract with half month completion bonus

    SAP Super User

    Hybrid (2 days Working from home arrangement)

    about the company

    An established LifeScience client located in Thomson is in search for 3 Customer Service driven individuals who are keen to learn and grow in a fast-paced environment.

    about the job

    The Customer service executive is responsible for order-to-cash cycle activities. The role plays the most important role in setting up new customers and their requirements on SAP system. The role is for ANZ market and the aim is to ensure excellence in customer satisfaction and order processing. Heavy use of SAP. Reporting to the Supply Chain Lead, your role

    • Create new customers/patient accounts with accurate details and product requirement on SAP.
    • Process regular and adhoc orders and ensure orders are correctly interfaced to third party logistics service provider.
    • Follow up with 3PL and other team members on ETA and inform customers as and when required.
    • Generate invoice for different type of orders and ensure company workflow is followed.
    • Perform goods return process for returns or stock exchanges and ensure full workflow is completed in coordination with third party logistics service provider and supply chain
    • Work very closely with Customer Service Executives and other colleagues in Australia and New Zealand.
    • Actively support in resolving system issues or stock related issues by collaborating with relevant Supply Chain and IT colleagues.

    skills and experiences required

    • Customer Service experience for 2+ years
    • Good working knowledge of SAP
    • Excellent coordination skills and well-organised
    • Ability to multi-task, prioritize, and manage time effectively
    • Diligent and detail oriented

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents. To apply online, please click on the appropriate link.

    EA: 94C3609 / R1110392

    6 months contract with half month completion bonus

    SAP Super User

    Hybrid (2 days Working from home arrangement)

    about the company

    An established LifeScience client located in Thomson is in search for 3 Customer Service driven individuals who are keen to learn and grow in a fast-paced environment.

    about the job

    The Customer service executive is responsible for order-to-cash cycle activities. The role plays the most important role in setting up new customers and their requirements on SAP system. The role is for ANZ market and the aim is to ensure excellence in customer satisfaction and order processing. Heavy use of SAP. Reporting to the Supply Chain Lead, your role

    • Create new customers/patient accounts with accurate details and product requirement on SAP.
    • Process regular and adhoc orders and ensure orders are correctly interfaced to third party logistics service provider.
    • Follow up with 3PL and other team members on ETA and inform customers as and when required.
    • Generate invoice for different type of orders and ensure company workflow is followed.
    • Perform goods return process for returns or stock exchanges and ensure full workflow is completed in coordination with third party logistics service provider and supply chain
    • Work very closely with Customer Service Executives and other colleagues in Australia and New Zealand.
    • Actively support in resolving system issues or stock related issues by collaborating with relevant Supply Chain and IT colleagues.

    skills and experiences required

    • Customer Service experience for 2+ years
    • Good working knowledge of SAP
    • Excellent coordination skills and well-organised
    • Ability to multi-task, prioritize, and manage time effectively
    • Diligent and detail oriented

    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents. To apply online, please click on the appropriate link.

    EA: 94C3609 / R1110392