Located in MacPherson
12 months renewal contract
Full Benefits paying up to $4000
About the company
Our client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.
This role is responsible for ensuring exceptional customer service and maintaining efficient supply chain operations. This role involves managing customer inquiries, orders, and returns, as well as coordinating with various departments to ensure timely deliveries and optimal inventory levels. The successful candidate will be detail-oriented, possess excellent communication skills, and have a strong understanding of supply chain management principles.
about the role
reporting to the hiring manager your responsibilities
- Provide outstanding customer service by promptly responding to inquiries via phone, email, and chat, ensuring that all customer needs are met, and issues resolved.
- Process customer inquiries, orders, returns, and exchanges, maintaining accurate records and communicating updates to customers as needed.
- Collaborate with sales, production, and warehouse teams to ensure timely order fulfillment and delivery.
- Coordinate with suppliers and vendors to ensure the timely delivery of materials and products, addressing any delays or discrepancies.
- Assist in the development and implementation of departmental strategies and initiatives to improve efficiency, reduce costs, and enhance customer satisfaction.
- Prepare reports on customer service and supply chain performance, highlighting trends, challenges, and opportunities for improvement.
- Maintain up-to-date knowledge of industry trends, technologies, and best practices in customer service and supply chain management.
- Support the Customer Service and Supply Chain Manager in the development of policies and procedures to ensure operational excellence.
- Perform other duties as assigned or as necessary to support the overall success of the team.
skills and requirement
In order to qualify for the role, you need to be...