customer service specialist in Singapore

posted
contact
carmen tan, randstad
job type
permanent
salary
S$ 2,500 - S$ 3,300 per month

job details

posted
location
singapore
specialism
corporate & legal support
job type
permanent
working hours
Full-Time
salary
S$ 2,500 - S$ 3,300 per month
reference number
91M0156608_1622176790
contact
carmen tan, randstad
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job description

about the company

Headquartered in Switzerland with more than 7000 employees worldwide, my client is a global leader in the aesthetic dentistry department. As a comprehensive solution provider, my client takes a holistic approach, offering training, support and a wide range of services to dental practitioners, clinics and laboratories all over the world. If you seek to be a part of an organisation that stands for excellence, innovation and quality, apply now.

about the job

As a Customer Service Specialist, you will be expected to provide impeccable service support to the providers of the organisation. This role requires you to attend to inbound enquiries via phone, chat and email, work closely with providers and account representatives to handle any arising issues and provide insights to enhance service delivery. You will have to take part in company meetings and stay up to date on your knowledge of orthodontics and industry trends. Additionaly,you are to work collaboratively across all departments to maintain a world class provider experience.

about the manager/team

This position operates within the Provider Services department. This department is the company’s front line when it comes to communicating and connecting with the providers. You will work diligently to provide excellent service and support to providers and account representatives regarding cases, IT issues, merchandise, billing and general enquiries.

skills and experience required

The incumbent should be tertiary educated and come with at least 2 years of relevant experience in customer service. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be driven, proactive, and able to work well in a fast paced environment.


To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.
(EA: 94C3609/ R2196577 )




skills

customer service, call centre executive

qualification

The incumbent should be tertiary educated and come with at least 2 years of relevant experience in customer service.

educational requirements

Associate Degree/Diploma