customer service team lead in Singapore

posted
contact
carmen tan, randstad
job type
permanent
salary
S$ 5,000 - S$ 7,000 per month

job details

posted
location
singapore
specialism
corporate & legal support
job type
permanent
working hours
Full-Time
salary
S$ 5,000 - S$ 7,000 per month
reference number
91M0157008_1623067542
contact
carmen tan, randstad
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job description

About the company

Headquartered in Switzerland with more than 7000 employees worldwide, my client is a global leader in esthetic dentistry. As a comprehensive solution provider, my client takes a holistic approach, offering training, support and a wide range of products and services to dental practitioners, clinics and laboratories all over the world. If you seek to be a part of an organisation that stands for excellence, innovation and quality, apply now.


About the job

As a Provider Services Lead, you will be running the company’s front line in communicating and connecting with their providers. You are to ensure that all team members competently and efficiently handle contacts from doctors, doctor’s staff members and patients. This involves training them on product knowledge and conflict resolution techniques so as to achieve service excellence. Your job responsibilities include monitoring enquiries inflow, ensuring provider services team is pursuing goals of prompt response and high customer satisfaction in handling customer’s enquiries, liaising closely with 3PL providers with regards to issues on order delivery and preparing weekly service reports.

Additionally, you are expected to leverage on your professional experience to provide insights in enhancing service delivery, stay up to date on your knowledge of orthodontics, industry trends and company processes and work collaboratively across all departments to maintain a world class provider experience.


About the manager/team

This position operates within the Provider Services department. You will work diligently to support providers and account representatives in resolving IT issues, merchandise, billing and general enquiries.


Skills and experience required

The incumbent should be tertiary educated and come with at least 6 years of relevant experience in customer service management. To succeed in this role, you must be adaptable, organised and be enthusiastic about providing excellent support and service. It is essential that you have great interpersonal and communication skills with a strong command of written and spoken English to communicate with stakeholders in a diverse environment. The ideal candidate should also be driven and proactive to effectively manage a large workload and drive changes within the organisation. Prior knowledge in SAP and CRM is advantageous.

To apply online please use the 'apply' function, alternatively you may contact Carmen Tan at 6510 1333.
(EA: 94C3609/ R2196577)



skills

"SAP", "CRM", "Customer Service"

qualification

The incumbent should be tertiary educated and come with at least 6 years of relevant experience in customer service management.

educational requirements

Associate Degree/Diploma