customer success specialist in Singapore

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job details

posted
location
singapore
specialism
marketing, digital & PR
job type
contract
working hours
Full-Time
salary
s$ 5,000 - s$ 5,500 per month
reference number
91M0127509_1541646852
contact
wai ling tai, randstad
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job description

Location in Raffles Place

1 year contract

Paying up to $5500 with full benefits

About the company

Our client is an on-line news and social networking service on which users post and interact with messages, their online ad team is focused on building and scaling self-serve advertising business through a combination of data and engineering, marketing, customer acquisition, and customer service. Client’s Customer Success team provides best-in-class support for our most valuable self-serve advertisers, increasing retention, revenue, and satisfaction. Client is now in search of a customer success specialist to join the team as they are now targeting and have expanded their business in Korea.

About the role

  • Respond to questions and inquiries from potential Ads customers with best practices, strategies, estimates or proposals in order to onboard high value advertisers and agencies
  • Reach out proactively to highest potential advertisers to increase demand
  • Mentor teammates on lead development and scaled support
  • Troubleshoot account setup, policy, and technical issues
  • Educate and consult to demonstrate how to use client’s advertising products, best practices, how to develop effective campaigns.
  • Execute, optimize, and analyze advertising programs using internal tools and dashboards.
  • Resolve campaign issues in a timely and productive manner, identifying and implementing process improvements
  • Collaborate cross-functionally across the SSA team to improve entire customer life cycle
  • Provide feedback to Demand Generation team to ensure high quality leads and efficient processes

Skills & Requirements:

  • At least 1-3 years of work experience
  • Ability to work quickly and accurately in a fast-paced, deadline driven environment
  • Highly self-motivated and well-organized
  • Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
  • Ability to multi-task, prioritize among many demands and work with minimal supervision
  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers
  • Data driven, technical, proactive and curious
  • A passion for technology and problem solving
  • Experience using Salesforce CRM tool preferred
  • Experience working in a customer/client-facing environment preferred
  • Experience in a sales environment preferred
  • Experience with online advertising, analytics and social media preferred
  • Fluency in Korean is an additional advantage as client is expanding the Korean Market (require to interact with Native speaking customers from South Korea & other regions )

To apply online, please click on the appropriate link. Alternatively, please contact Wai Ling on 6510 3635

EA: 94C3609 / R1110392



skills

Customer Service Representative

qualification

Experience with online advertising, analytics and social media preferred

educational requirements

Associate Degree/Diploma