About the Company
We are the award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.
About the Job
You will resolve incoming technical issues from customers, assists by diagnosing the problems and providing resolutions for technical and service issues via email, GoToMeeting, chat, or phone.
- On a daily basis, maintain a personal queue of ongoing customer issues until resolution and interface with other resources to bring escalated issues to resolution.
- Document all customer case details in our CRM call tracking application.
- Be pro-active in creating & publishing kb articles as part of solving issues in a customer focused Knowledge Centered Support (KCS) environment.
- Contribute new ideas and theories to assist colleagues in brainstorming sessions for support issues, even developing and attending training for self-improvement to assist and share knowledge with team.
- Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers.
Skills & Experiences Required
- You will need min bachelor's degree in Computer Science/Information Sciences/Electronic & Communications Engineering.
- Min 2+years of experience in an advanced technical support/systems administration role/vendor environment
- Prior Technical Support experience or proven track record in system administration
- Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM)
- Microsoft core technologies including but not limited to:
- Microsoft Windows server and desktop operating systems
- Microsoft Active Directory & LDAP directories and schemas
- Microsoft 365 & Office 365 platform (SaaS) administration
- Microsoft Azure cloud administration
- Microsoft Exchange servers, Autodiscover, Availability services, mail routing & Outlook email clients
To apply online please use the 'apply' function, alternatively you may contact Annie Ho at annie.ho(@)randstad.com.sg (EA: 94C3609/ R1872517)
...
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.