desktop support engineer.

Concrete project timelineOpportunities to grow with the companyAbout the companyOur Client is a well established company in the manufacturing industry. It was awarded the top few fastest growing company in Singapore and with rapid expansion plan, they are now looking for a new System Engineer/Administrator to join their team.About the jobReporting directly to the IT Manager, your role involves:Supporting Windows Servers (VMware, Email, Web and etc)Managing Active Directory (Print Servers, Backup and etc)Responsible for technical support to end-users (Printer, PC, Mobile device and etc) which includes incident and problem identification and resolutionManaging external vendors, ensuring external SLA has been metHandling IT inventory and disaster recovery planningWorking with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetingsSkills and experience requiredAs a successful applicant, you will have at least 3 years of hands-on experience in Systems/Server (VMware, AD).Exposure to Cloud/AWS/Azure will be of added advantage.Whats on offerYou will get the opportunity to have exposure to cloud technology in a regional role.To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/teohchinying/ or 6510 6320. (EA: 94C3609/ R1981920)

Regional exposureOpportunities to grow with the companyAbout the companyOur Client is a one of the market leaders within their industry. They are well-established and with expansion plan, they are now looking for a Regional Service Desk Analyst to join their team.About the jobReporting to the Service Desk Manager, your role involves:Effectively use the in house ticket logging system, ensuring that the ticket is updated with qualitative information and closed in accordance with internal IT procedures and within defined SLAsProvide L1/L2 supportTroubleshoot technology related problems from in-house software to hardware, such as thin client terminals, laptops, printers, and mobile devices.Set up of PCs and user administration for new joinersReview the service desk incident/request ticket to determine exactly what support services are needed, including but not limited to: o Installation of new machines/move existing machines o Add new hardware/software component to an existing machine o Change existing hardware/software component in a machineMaintain technology documentation, work with vendors, process procurementSkills and experience requiredAs a successful applicant, you will have at least 3 years of service desk experience in an end-user environment. Besides that, you should also have experience in Microsoft Windows, Exchange and Active Directory. Strong customer service skills and regional exposure is highly preferred for the role. Whats on offerThis is an excellent opportunity to join an end user environment and have exposure regionally. You will also get the opportunity to grow with the company.To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/teohchinying/ or 6510 6320. (EA: 94C3609/ R1981920)

about the companyOur client in the market leader in their industry. With expansion plans, they are currently looking for Desktop Engineers/IT Support Engineers.about the jobAs a Desktop Engineer, you will be responsible for:Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft OfficeDealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support EngineersUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/softwareFamiliarize end users on basic software, hardware and peripheral device operationTake ownership and responsibility of queries, issues and problems assigned to the Desktop Support EngineersWorks with vendor support contacts to resolve technical issues within the desktop environmentEscalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/PoliciesInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipmentskills and experience requiredTo succeed in this position, you will need:Min Diploma/Degree is requiredMin 2 to 5 years experience in IT Support / technical supportThere are L1-L2 positions depending on your level of experiencePolished and an excellent communicator who is a fast-learner and proactiveWhats on offerThis is an excellent opportunity to join an established company with great exposure.To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/teohchinying/ or 6510 6320. (EA: 94C3609/ R1981920)Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.