e-trading client service manager in Singapore

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job details

banking & financial services
job type
S$ 7,000 - S$ 10,000 per month
reference number
emily liu, randstad
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job description

This is a newly created headcount for 2018 and sits with Financial Markets front office.

about the company
This client is a global bank with a big Financial Market presence in Singapore. They believe in equal opportunities and driving high performance.

about the job
Your day to day job scope includes:

Supporting customers from a wide international client base (institutional and corporate):
  • Working with processes (from a business support perspective)
  • Incident & crisis management
  • Client training
  • Issue prioritisation and resolution
  • Static data management
  • Change management
  • Handling client feedback
  • Fault tracking and remediation

Act as a liaison between:

  • Senior stakeholders in Trading and Sales
  • Technology Support and Development teams

skills and experience required

The successful candidate will be sitting with front office and will need the following skills:
  • FX eCommerce experience, as well as experience of other asset classes
  • Track record of serving clients with client support background in a high pressure environment
  • Excellent communication skills and troubleshooting skills
  • Knowledge of single-dealer platforms and multi-bank portals
  • Understanding of FIX API technology

To apply online please use the 'apply' function, alternatively you may contact Emily Liu at 65106505.
(EA: 94C3609/ R1111016 )