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end user support – global investment firm- 8k.

job details

summary

    job details

    about the role

    • Provide Trading and Executive end user support.
    • Provide quality customer service when interacting with all associates.
    • Imaging, setup, and deployment of Desktop Computers and PC Peripherals.
    • PC software installations and support for Microsoft M365, shrink-wrapped applications, development tools, internal applications, Bloomberg, Reuters, and other market data applications.
    • Support, troubleshooting, repair or replacement of PC Hardware, and related peripherals.
    • Assist with AV weekly meetings via video conferencing, and screen-sharing content, as needed.
    • Troubleshooting and remediation of software related issues via Service Now ticketing system.
    • Support and deployment of standard corporate Mobile Devices
    • Assist with basic facilities tasks including monitoring of BMS system.
    • Act as a first escalation point for linux/python issues and feedback information to 3rd line support.

    skills and experience required

    • Degree in the field related to computer science, information technology, or management information systems.
    • Minimum 5 years of computer hardware and software support experience in an enterprise environment. Hedge Fund experience preferred.
    • Thorough understanding of Windows 10 / 11 Desktop OS.
    • Strong computer skills necessary in Office M365 Suite, Active Directory, DHCP, and DNS.
    • Knowledge and support of VMware vSphere, RSA, Citrix XenDesktop and XenApp.
    • Basic knowledge and support of AV systems including Crestron, Cisco Codecs and Zoom.
    • Experience and knowledge of Windows PowerShell
    • Familiarity or understanding of basic Linux and Python
    • Excellent people skills with ability to handle difficult situations in a trading environment

    To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

    about the role

    • Provide Trading and Executive end user support.
    • Provide quality customer service when interacting with all associates.
    • Imaging, setup, and deployment of Desktop Computers and PC Peripherals.
    • PC software installations and support for Microsoft M365, shrink-wrapped applications, development tools, internal applications, Bloomberg, Reuters, and other market data applications.
    • Support, troubleshooting, repair or replacement of PC Hardware, and related peripherals.
    • Assist with AV weekly meetings via video conferencing, and screen-sharing content, as needed.
    • Troubleshooting and remediation of software related issues via Service Now ticketing system.
    • Support and deployment of standard corporate Mobile Devices
    • Assist with basic facilities tasks including monitoring of BMS system.
    • Act as a first escalation point for linux/python issues and feedback information to 3rd line support.

    skills and experience required

    • Degree in the field related to computer science, information technology, or management information systems.
    • Minimum 5 years of computer hardware and software support experience in an enterprise environment. Hedge Fund experience preferred.
    • Thorough understanding of Windows 10 / 11 Desktop OS.
    • Strong computer skills necessary in Office M365 Suite, Active Directory, DHCP, and DNS.
    • Knowledge and support of VMware vSphere, RSA, Citrix XenDesktop and XenApp.
    • Basic knowledge and support of AV systems including Crestron, Cisco Codecs and Zoom.
    • Experience and knowledge of Windows PowerShell
    • Familiarity or understanding of basic Linux and Python
    • Excellent people skills with ability to handle difficult situations in a trading environment

    To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)



    Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.