end user support manager - (service desk & euc).

• Manage day-to-day operations of Global Service Desk, Field Services, and IT asset management with proactive service level management across an organization with a user base of over 10,000 users to ensure that service level targets are met in accordance with SLAs
• Build, motivate and manage a high-performance team by communicating job expectations, planning, monitoring, coaching and appraising job results, including coaching of staff
• Support the delivery of End User Technology projects (e.g., Workplace technology, Office productivity and Smart IT initiatives)
• Creates training materials, on a range of IT topics and services via technology. These materials will be posted to relevant sites (portals) for the benefit of the entire user community
• Guidance in managing the overall asset life-cycle process
• Lead in the End User support process & policy standards to ensure high quality and cost-efficient delivery of the services.

skills and experience required
As a successful applicant, you will have at least 5 years of experience in a large global end user environment. Proven Service Desk and Field Service support experience together with proven leadership skillset.

Knowledge in ITIL and Microsoft Suite (O365) technology preferred.

whats on offer
The permanent role for an End User Support Manager (service desk & EUC) will pay a salary range of $ 6,000 to $ 7,500 plus perks from the company. This is an opportunity for join a global market leader that has grown year on year.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)