field application scientist in Singapore

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job details

posted
location
singapore
specialism
life science
job type
permanent
reference number
90M0349871_1528447337
contact
jin quan jonathan soh, randstad
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job description

Job Description

The Field Application Scientist is responsible for providing scientific expertise and applications support and training to customers on Thermo Fisher Scientific products through a variety of interfaces including in-person, phone and email communications, with a focus on Applied Biosystems Microarrays, Ion Torrent Next Generation Sequencing and Applied Biosystems Capillary Electrophoresis. The incumbent partners with sales representatives in the field to deliver product line specific pre- and post-sales related customer support activities and solve customer escalations effectively. Acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.

Essential Functions

Pre-Sales Support

  • Performs product demonstrations at customer or company sites
  • Prepares and presents seminars to wide array of audiences
  • Helps support technical training for Sales Representatives as appropriate.
  • Collaborates with Sales Representatives to develop technical selling strategies.
  • Participates in the field test site determination process.
  • Represents Thermo Fisher Scientific at trade shows and vendor shows to present Thermo Fisher
  • Scientific products and gather information.
  • Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical
  • and applications assistance in response to customer inquiries.
  • Supports conditional sales placements in the field through on-site visits and telephone
  • communication.
  • Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts.

Post-Sales Support

  • Provides troubleshooting support to customers in the field or by phone/email.
  • Resolves and/or escalates customer issues & complaints.
  • Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
  • Demonstrates basic operating and troubleshooting procedures for Thermo Fisher Scientific‘s (instruments) workflow.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
  • Plans and delivers user meetings in house or in the field.
  • Provides and continuously update customer contact relevant information. Track, record and document relevant information from all technical enquires from customers.

Other Roles & Responsibilities

  • Reports on activities in the field on a regular basis to Manager and Sales partners through written reports and regular telephone conversations.
  • Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners.
  • Stays current on scientific and industry trends and innovations.
  • Participates in inter-departmental projects.
  • Accountable for managing expenses, scheduling and tracking activities.
  • Participates actively to support Sales and Service meetings as required.
  • May be required to perform other related duties as required and/or assigned.

Required Qualifications

  • Requires a minimum of 3+ years of laboratory or related work experience.
  • Is able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Able to interpret a variety of instructions furnished in written oral, diagram, or schedule form
  • Capable of working independently. Is self-motivated and proactive.
  • Extensive experience using personal computers and all Microsoft Office applications.
  • Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.
  • Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus.
  • Is customer-centric and keenly aware of markets, trends and competitors.
  • Is tenacious, decisive, nimble and quick, able to adapt from one situation to another quickly
  • Anticipates needs and problems while creating solutions
  • Demonstrates a sense of urgency, contagious optimism and a “can do” attitude
  • Is curious, inquisitive, innovative, never satisfied with the status quo
  • Greets challenge and change as opportunity
  • Has courage and confidence to take risks and learn from mistakes
  • Inspires, motivates and collaborates with others
  • Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
  • Embraces and leverages diversity of culture and thought

Preferred Qualifications

  • MS or PhD is preferred
  • 1+ year of working with Thermo Fisher Scientific’s instruments preferred.
  • Experience in a clinical, diagnostics and/or regulated market
  • Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly preferred.
  • Experience using microarrays, next generation sequencing and capillary electrophoresis
  • Is strategic, astute and forward-thinking
  • Is authentic, transparent and leads by example, holding self and others accountable



skills

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qualification

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educational requirements

Doctorate (PHD)