global helpdesk analyst / service desk engineer.

About the job

Your role involves:

• Working in a global team, you will being the first point of contact for all IT-related issues and will play a crucial role in resolving problems, ensuring customer satisfaction, and maintaining the smooth operation of our IT operations
• Diagnose and troubleshoot hardware, software, and network issues to identify the root cause and implement appropriate solutions
• Record, track, and escalate incidents and service requests using the designated ticketing system
• Provide timely updates and follow-up to end-users regarding the status of their issues
• Collaborate with other IT teams to resolve complex technical problems and ensure prompt resolution
• Leading IT projects related to Corporate desktop computing such as email, anti-virus software, archiving, backups and etc
• Reviewing and maintaining Security framework and information security polices

As a successful applicant, you will have at least 8 years of Service Desk / Helpdesk / IT Support experience. Exposure to remote IT tools and ticketing systems such as Jira, BMC remedy, Zendesk and etc is required for this role.

Candidates with regional / global exposure will be required for this role.

Proven track record in Information Security will be highly preferred.

Whats on offer
This is an excellent opportunity to join an established international firm with global exposure.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)