global technical support specialist, cell therapy in Singapore

posted
contact
rachel ren, randstad
job type
permanent
salary
S$ 65,000 - S$ 90,000 per year

job details

posted
location
singapore
specialism
life science
job type
permanent
working hours
Full-Time
salary
S$ 65,000 - S$ 90,000 per year
experience
3 years
reference number
91M0150258_1604547349
contact
rachel ren, randstad
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job description

about the company
A fast-growing biotechnology MNC who have received strong brand recognition in its niche across basic research, translational research, and clinical applications. Combining global career network and innovative technologies, this company supports every employee as part of the family by encouraging team spirit, opening up conversations, and striving for excellence together. Working hard and playing hard, you will enjoy your every day at work and continuously develop new professional capacities.


about the job

Due to continued success, this company is looking to hire one more Singapore-based Technical Support Specialist as part of the Global Technical Support Team. You will be stationed in the Singapore office, and provide real-time application and troubleshooting advice to customers worldwide via phone and emails.

  • Attend to inbound post-sales enquiries from customers within Asia Pacific (APAC) region; remotely provide technical advice to resolve user challenges including software application, mechanical breakdown, and product quality, etc
  • Provide service and support for indirect markets / distributors in South East Asia and South Asia; align channel partner’s processes with your company’s policies, specifications and requirements
  • Initiate and provide technical training to customers; maintain good working relationships with customers to ensure service satisfaction
  • Proactively participate in global projects to identify, establish and streamline Global Technical Support working process; represent APAC customer voices in global meetings



skills and experience required

  • Master’s Degree or PhD in Cell Biology or related fields
  • 3 years+ lab research experience within cell therapy domain; experience obtained via PhD or “Master by Research” programme is also considered
  • Hands-on experience with cell sorter / flow cytometer, cell imaging / confocal microscopy, or histology / tissue staining



To apply online please use the 'apply' function.
(EA: 94C3609/ R1767439)

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Master's Degree